Frequently Asked Questions

General Questions

How do I start planning my trip?

Simply contact us through our website, email, or phone. One of our travel advisors will schedule a consultation to discuss your travel dreams, preferences, and budget.

How far in advance should I book?

We recommend booking at least 3-6 months in advance for most destinations. For peak seasons, special events, or exclusive properties, 6-12 months is ideal.

Do you charge a planning fee?

We charge a planning fee for custom itineraries, which is credited toward your booking. This ensures dedicated attention to crafting your perfect journey.

Booking & Payment

What forms of payment do you accept?

We accept major credit cards, bank transfers, and wire payments. Some bookings may also be eligible for payment plans.

Is travel insurance required?

While not required, we strongly recommend comprehensive travel insurance for all trips. We can help you find the right coverage.

What is your cancellation policy?

Cancellation policies vary by booking. Generally, earlier cancellations receive more favorable refund terms. Please refer to your specific booking confirmation for details.

During Your Trip

Will I have support during my travels?

Yes! You'll have 24/7 access to our team throughout your journey. We also provide detailed trip documents and local emergency contacts.

What if something goes wrong during my trip?

Contact us immediately. Our team is available around the clock to resolve any issues and ensure your trip continues smoothly.